7/17/19 - My experience with Incredible Rugs and Decor was the worst experience I have ever had with an online purchase. I ordered an expensive rug on Sunday, July 13th and my credit card was immediately charged. The site promised a 15% discount code which I never received. When I asked about this in a chat, I was told that the 15% discount had expired even though it was advertised on the web site. I ordered the rug anyway because I really liked the rug. I received an email from Norton Shopping guarantee immediately but no email from Incredible Rugs. On Wednesday, still no email or acknowledgement of an order. I tried to call the 800 number but could not get through so I did a chat with a representative who told me they were out of stock until at least September. When I asked her why I had not been informed she told me she just found out an hour ago. Remember, my credit card has been charged the full amount. Still no email from Incredible Rugs and Decor. I have asked for a full refund which should have been offered and hope and pray it comes through. I will be calling my bank to dispute the charge. Horrible experience, buyer beware!