If they cant proceed with making you veneers they keep 150.00 of your money for using the molds. Instead of saying send us pictures of your teeth/gums first because if you use the molds we will not refund you the cost of using the molds. Shady sneaky tactics. They say it's in the policy agreement when you check the small box at checkout. When molds arrive the instruction first say to make molds and last step is to take pictures of molds then your mouth teeth and gums. It should be step 1... send pictures of your mouth before using molds. Once approved then move on to making molds.