After carefully perusing an online article that had a list of the best clip on veneers, I came across Instasmile. I am very disappointed with this service. I had saved all the money I could over a few months to partly pay for these. I purchased them using Partially, a financing company tied these veneer scammers. I say scammers because that’s how I feel. Stupidly scammed out of most of my money with nothing to show for it but my humiliation. How did they get me? They didn’t fully disclose information which led me to not be able to get a refund. Plus they have really stupid fees for restocking and cancellation on top of that. I was so excited. I couldn’t have been happier to receive the box in the mail. After opening the kit they gave I read the instructions that explained I needed to take photos of my teeth and they would be able approve me to use the kit, unless my ‘smile’ wasn’t compatible. This is where everything got much worse. So they ask for photos of my teeth,and I sent them before I used the testing kit, but it’s a cold thing to do, listing this as a prerequisite after you open the kit. Not only was it not mentioned on the site in the section I read. The site did mention I’d have to take photos of the impressions for approval, not of my teeth though. So I sent in the photos of my teeth and the company denied me. It sucked but I figured it would be a simple return process. I sent an email which stated I wanted to cancel. They responded and asked me to send photos of my teeth. Why would they do this again? It’s obvious that they didn’t even know or have it marked or listed that I had already been denied. This shows sloppy communication and a lack of care. The same email went on to say that I would lose $50 of the $275 I sent them. A $25 restocking fee and a $25 cancellation fee that goes to Partially. Then I noticed that it also said that the box can’t be opened or I would owe an additional $149 fee. I started crying. Then I got mad. I was livid. That leaves me $75 out of the $275 I sent. NO new smile. NO real refund. Nothing but a $75 return on this failed attempt to make myself feel presentable again. I will have to work for months just to save up enough to find a better company to go with. I will never be able to say anything nice about this company. Obviously, Instasmile doesn’t care at all. I was excited to be seen as a normal person again, but instead I get to have less money and no help and still suffer the pain from my past which led me here, every time I look in the mirror. I’ll walk away with fifty dollars, if they ever even send it. If you magically knew to take the photos of your mouth first without opening the box, you still would have to pay probably $25 for FedEx or whatever, because Trusmile even states that it’s best to use a place that tracks your package. (I’m sure many packages sent back are never seen again.)and I walk with like seventy five dollars less than before. I saved up to do this. Looks like I’ll be saving again. So I feel prideless. Used. And more unhappy than when I foolishly chose this company out of the eight I was looking at. Thank you Instasmile—-for absolutely Nothing. P.S. another couple things I noticed about this horrible company. After you receive your impression kit you have three days to cancel before you owe the entire amount. This is coupled with the policy that they can take up to three days to answer any request or ticket, so you do the math of how uncommon a full refund actually happens or how easily people end up paying full price with nothing in return. The kit has to be returned after cancellation unopened within 21 days or you get slapped with $149 fee. I was about to post a review on the actual website of no stars but their official site is tricky. If you click only one star, a pop up comes up and asks what’s wrong. It bumps you to the fake ai assistance chat. So why all the high marks? Because if you do not immediately give them a 4-5 star review, it bumps you off to the first page and sends you to customer service. If you were wondering how they got so many good reviews. Look closer and read them carefully. There’s a lot of people who were not happy who posted on the official website with four or five stars to be heard. It sucks that any company would resort to this trickery, and that’s not the worst part. What an awful game they play with us. Need I say more? Go anywhere else.