We had our Kettler lounger replaced because of rusting on the seat area. It was within the guarantee time. I completed the on-line form and attached a couple of pictures as requested. I discovered that my original lounger was no longer in stock and there would be a long delay until the next lot of this type was available. I agreed to accept a different type of lounger available which would compliment my other Kettler furniture. The operators I spoke with were all very helpful and delivery was excellent. However, I did find that when attaching photos to the online form to support my claim there was only enough space to attach a small photo, this was rectified by attaching the photos to the email address along with the claim number. There was though, a mix up in the dispatch of the longer as a chair was delivered instead, but this was sorted out over the telephone and the lounger was delivered soon after. Again the staff were very polite and helpful. Thank you.