Bought some presents for granddaughter but 8 days later, (after her birthday) the tracking didn't seem to get updated. In fact, the delivery people seemed to have collected it but then lost the entire order. I complained to Kidly and they said they'd get back to me in 8 working day!!! - long past the birthday. They did contact me at the end of the 8th day and just said that it had been lost and that they'd refund me the whole amount. As if that was compensation for all the hassle AND missing the birthday. I found similar items on Amazon and they arrived within 2 days and with accurate tracking info. I'll just use Amazon next time! Lesson learned!