I can't recommend Kidvelo enough. Both product and customer service are outstanding. Karen was really quick to respond to my queries and when the bike arrived it was so easy to assemble my 8year old did it. In comparison to her old balance bike all components were superior and the light weight is phenomenal. It glides effortlessly on all surfaces, and the tyres offer excellent grip and suspension. My riders cofidence and ability has excelled massivly using the Kidvelo. If you're looking for a great quality, no fuss bike that will stand the test of time look no further than Kidvelo.