Youngman Deluxe Hi-Performance Aluminium Loft Ladder From the website product information I checked the swing clearance of a loft ladder, checked the floor to floor distance and checked the trapdoor size and fitting. No other sizes were given. The ladder arrived very promptly. As I started to remove the sealed wrapping I became increasingly concerned about its length. I checked and it was too long! Many emails ensued which were responded to fairly promptly They wanted £145.00 for them to arrange a return!!! I ended up with, at my time and cost, a 4 hour return journey to return it to a warehouse in Burton on Trent. Staff there were very helpful and the full money was repaid quite promptly but £145.00 to return the item!!!! Why did the specifications not include the ladder length?