where do I start i spent a while deciding on a memorial bench fitting enough for my late husband and the darwin dark grey ticked all the boxes, it is sturdy and looks lovely in my garden I ordered it knowing it would come on my only day off from work I waited in all day and by 4pm it had not arrived so i rang leisure bench and spoke with a lovely lady im sorry i did not get her name, I explained the situation and she organised a ready built bench to be delivered on saturday morning, she told me to refuse delivery of the other one when the courier came which they did the following day whilst i was at work and just left it at the front of the house for all to see luckily it was still there when i arrived home the gent that brought the built up one took the boxed one back excellent customer service from start to finish and i will recommend to all my friends and family unlike the couriers.