I have made numerous purchases for household items during the last year but am very let down and disappointed by me recent experience. I feel totally ripped off. I purchased 3 sets of bathroom fittings ( toilet roll holder, towel holder etc). They were not suitable when they arrived as the style didn't match my bathrooms. I contacted Light in the box and was offered two options, receive a partial credit and keep the items or return them at my cost, which I choose to do. The were returned in perfect condition and in a timely manner but Light in the Box them turned around and claimed they were non refundable items.. (accessories, ie hair ties) which they were not, and "kindly" offered me a voucher instead of a refund as I am a good customer. I wish I had kept them and on sold them and saved the nearly $100 NZ it cost to return them. I would not recommend this company to anyone after this experience, as I feel totally ripped off.. so be warned on line shoppers.. use eBay instead, at least they are honourable.