I email you in 2007 complaining about the general running of the airport and the attempts to extract money at every opportunity. You refused to answer my email as it obviously made someone embarrassed or ashamed. 14 years later I have just returned from Liverpool and not one thing has changed, infact it's got worse. Apart from the 1970's walk from the aircraft to the 1970's porta cabin interior that is now dirty and not very well maintained. The continued walk from the terminal to the car parking in winter storms has remained the same but now even more embarrassing, you charge £4 to drop off. We had my 76 year old mother and could not do the 'walk of rain' from the car park. £4 and you still charge for a plastic bag that no one else worldwide charges for. Now also the cost of 'fast track' is £5 per person that no one else has. And you wonder why your known as ' Bin Dippers' Just robbing people at every opportunity and every juncture. The coupled with your extortionate fees to PCR test obviously an opportunity to extort more money from a pandemic situation (something I will be asking the relevant body to look into). Basically, Shame on you, shame on the people who make these outrageous decisions and shame on the governing body that police's you. Well done JL Liverpool. Yours very angry S.Law