Easy to use, lots of cool items. Orders meant to take 3-5 days to arrive, with COVID I expected it to maybe take a little longer but after 10 working days I still hadn’t had a dispatch email so I emailed customer service. I had a response the next day and was told they would request an update from the supplier (as my item was fulfilled by a supplier not Lost Universe) and they would be in touch. After 5 working days I emailed again as I hadn’t received an update. I received a response quite quickly and a different person said they had sent a request for an update and they would let me know, alternatively they could arrange a refund if I preferred. I chose to wait and 4 working days later I had a dispatch email. Item turned up about 3 working days later. The item had a part not quite sealed properly but it still functioned so kept it. I know this was a supplier but Lost Universe are using them so you expect them to be good. Never did receive an update from either staff member that said they would.