If i could leave a big fat ZERO i would,Ordered birthday flowers for my friend i asked for them to be delivered on 16th Sept i also added extra flowers an the photo also showed a balloon,The flowers arrived on Saturday 14th no balloon Chocolates instead considering i know m friend is diabetic i was fuming,The response from them was "They state that flowers will be delivered 1 working day before"I ordered them for the 16th Sept for friends birthday on 17th Sept,They also say its free delivery but charge for next day ,Well it isnt free at all the company will not send flowers the next day unless you pay for it ,I will be reporting this company to Trading Standards an the Advertising Authorities for false advertising,Disgusted by the level of customer service ,Off to report them now before they ruin more special days !!! Be ashamed of yourselves !!!!