Hi all....interesting reading the poor reviews here and the theme seems to be the same right through...its all about the refunds! Now here is a different perspective. Don’t ask for a refund unless completely in need,but having booked luxury escape holidays mmmmm, but a credit for a later trip. Can you imagine what would have happened to this company if they had to give refunds to all....they probably would have gone broke. I write this from the wonderful Uluru longitude 131 which is fantastic. However we had over 30k of trips booked when Covid hit. I didn’t request a refund and consequently pretty much everything has been fantastic service. Five stars for me and let’s face it any company is there to make money.