They sent the wrong size and told me I will have to reorder. I was on the chat for over an hour and was transferred to three different people nobody has helped. I didn’t mind reordering except the pants were on sale when I ordered and now they are full price. I was waiting to speak with someone to be able to reorder at the same price. I have not heard from anyone yet. I was left waiting the chat while every rep kept telling me they were working on the problem. The would ask the same questions then say they are working on it. I screenshotted the whole conversation. I’m wondering if this is their practice of purposely sending a wrong size so you can reorder at full price. I read this same thing happened to another person who reviewed them on this site.