They take no responsibility for the non-delivery of your items. They do not apologise for not delivering your items, they only apologise for the situation that you are in at that point in time. They don’t own up to their faults, which in turn makes you as the customer even more frustrated and upset. I will no longer put my money into ASOS because they promise a particular service but they do not deliver that service. So what on earth am I actually paying for?
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