Very disappointed, I sent 2 I-phones, an I-pad 4 and a mini I pad. The mini I-pad had a cracked screen and I appreciated the £5 payment for it. The other 3 items were downgraded from the suggested offers with the I-pad 4 being reduced from £35 to ZERO!! The fault advised was a yellow mark in the screen. How can the I-pad mini be worth more with a cracked screen?! Both the I-phones were stated to have similar screen issues and the 5s was reduced from £15 to £2.50 and the 6s from £30 to £10!! I have given 2 stars for the speed of response to my first enquiry and subsequent prompt supply of packaging etc. Had I had to pay postage to return the items I would be even more annoyed!!