I have used this company few years ago a few times and they were great so when I decided to sell my Huawei pro 20 phone I sent to them as they initially offered £45 for it if all working ok with no damage . My phone has been in a case for two years and works perfectly with no damage at all see pics . I even sent it in the original box too . A few days after receiving it they email to say glass is damaged on the back so they can offer me £10 and pay right now or return it . I know phone is in excellent working order and no damage to glass or any of phone so I press return to me . A few days later I get a text saying my phone has now had further investigation and they can pay £15 now plus send me £30 travel accessories or return my phone . Again I say return phone and call them too to say this all seems weird to me as nothing wrong with phone and it’s like they are negotiating on what they can get for a cheap price . I want my phone returned and in the original box I sent it in . She said they cannot do that as phones get separated from the packaging . I say that they only sent to me a thin bag to send them my phone so I had to put it in original box to send to them to make sure phone was protected . I have got my phone back today in their cheap cardboard thin packaging not huawei box I sent it in . This means I don’t have that in order to sell to someone else .