I am really disappointed with my whole experience with Mazuma mobile. They removed £75 from the price that was originally agreed, and after the delays I experienced with a mistake from DPD, and further delays with back-and-forward emails this week, I missed the window in which I could have maximised the resale value for my very good condition iPhone 11, on sites such as eBay and Gumtree. The scratch that is shown on the photo, which Mazuma took 24hrs to send through after evaluating the phone, was not something I recalled and doesn't show up on the photos I took before sending the phone off in bubble wrap. Not only do I feel like I have no option but to accept Mazuma’s revised lower offer of a “poor” condition iPhone, given the photos sent through of its current condition, I also have to accept the lower value (of around £40) that Mazuma now values a “poor” condition iPhone compared to where Mazuma would have valued a “poor” condition phone when I started the order 2 weeks ago. The whole process has been much more trouble than its worth, and Mazuma has not lived up to its promise of "The price you see is the price you get!"