Absolute joke of a company. Told me they would give me £265 for my iPhone 11 that is fully working and in excellent condition. Waited over 2 weeks for the sales pack to come (requested 2 more via phone) none of which have turned up yet. Got bored waiting (Mazuma claim they are fast and fool proof), so sent my phone off special delivery costing £8. Only to be told there was “black dots” on the camera only when you take a picture with a full white background, offering me £80 for the phone instead. I asked for pictures of the “damage” please see the joke attached. Said I want my phone back, now another 3-5 working days before I get my perfectly working excellent condition phone back to sell it properly. Just hope it doesn’t come back with a single scratch and in exactly the same condition in went in. Good job I took before photos!!!