Sent them a PERFECT condition iPhone. They apparently found scratches on the phones case to downgrade it (there was not) and dust inside the lens (which they said go back to Apple for). Dust that hasn't show up in a single photo I have ever taken. I disputed this but frankly they don't care. Also they say there is 100% NO WAY AT ALL that the damage was their side. The phone was fully packed, boxed and bubble wrapped, mint condition when it left. But they refuse to accept there is even a chance they could be responsible. Joke. Adele - a customer service manager - was just rude and unhelpful. The apathy in her voice was palpable. Ive used them before and they have been good but frankly the attitude and the fact they have no staff (admitted by Adele) and seemingly a dishonest approach makes them one to avoid.