Absolutely livid with this company. Was quoted £190 for my IMMACULATE CONDITION iPhone 11. Phone has been kept in a case and had a screen protector on for the whole 2 years of having it. Not a single scratch, dent, mark on it. Wrapped it up extremely well in bubble wrap, padded the box out with bubble wrap and sent it off to them. To receive an email today, knocking my offer down by £60 to £130 with the following statement: Apple iPhone 11 64GB Unlocked Your device has multiple scratches on the casing (we allow up to 5). These cosmetic imperfections mean your device has been repriced. This is complete and utter rubbish there wasn’t 1 mark on that phone never mind multiple marks. I can assure you I am going to leave negative reviews everywhere possible and report them to everyone possible. Needless to say I’ve rejected the offer and requested my iPhone be sent back to me. Any mark that it comes back with definitely weren’t on it when sent to them. Looking at other reviews being left I not the first person they’ve done this too and no doubt won’t be the last.😡