AVOID!! Absolutely terrible service. I needed to sell my phone due to getting a new one but being unable to pay both contracts due to the cost of my medical needs. So firstly… The packaging they request the phones to be sent in is just a plastic bag and have no protection for the phones so I had to purchase bubble wrap before sending, this delayed the process of me getting my phone to them when I needed it to be done quickly to pay the monthly bill and in turn the remainder of the contract. Once they received it I got an email to say it had been received and 20mins later received an email to say there was multiple cosmetic imperfections, i immediately emailed back telling them I could send a video to prove the imperfections were not there prior to sending but did not receive another response till the day later even though this was only around 3pm (2 hours before they close) so the next day I sent them a video of the phone before sending with no cosmetic imperfections and they said all they could do is send me photos of the damage but I would have to wait 48 hours bear in mind that it is almost the weekend so this would’ve likely been Monday which is after the date to which I needed to pay the phone by so I said I couldn’t do that and would have to accept the lower amount but still wanted to receive the photos of the supposed “imperfections” and then they told me that since I had accepted it they were not willing to send me the photos. I think this is appalling. Been left in a situation where I have no options. Will stick with Music Magpie next time 😪