Misleading and dishonest. The devil here lays in the descriptions of a phone's condition on their website. In particular, I sent a phone which had minor scratches on the screen, and declared it as such. Based on a very hard to see scratch, they deemed that the screen needed replacing, and therefore more than halved their valuation. Nobody looking at the phone would assume that the screen is faulty, except Mazuma. Look at the image attached - does it look like the screen needs replacing to you? It seems dishonest, because I'd imagine that a lot of people will receive lower valuations and simply think it's less effort to accept it.