Y'all were great until you took away price match and started raising prices and not carrying as much interesting 3rd party publisher-type stuff for TTRPGs and wargames. Before then, you also took away price match for sellers who met all your criteria based on employee whim at times, which was not cool. I've also had too many shipping hiccups over the years compared to with other companies. Always friendly customer service in-store, though! I'd just like to see better/more competitive pricing, and more variety in miniatures (Warlord Games, Northstar, Fireforge, Perry, Victrix, Gripping Beast, and more make great historicals with multipacks, for instance).