Very reliable. Using for 3 yrs. Always respond to customer service inquiries within reasonable time frame (1 to 2 days) As established customer I feel direct emails to your contact is faster and they get to know you better. They take their business and service to you professionally, responsibly and value you as repeat customer. Pay attention and proceed accordingly when they have specific directions to take with your order payments and your banking, wording to use, be responsible on your end etc... to keep this type of service available to all. Also, they honor customer loyalty. Any rare issues are worked out so as you are not left at a loss they are fair. Have been using US to US because I do not want to be bothered by issues of overseas delivery process, the unavoidable steps packages must follow. Yes it is more expensive US to US but well worth it to me. Only rare occasions this method delayed a day or 2. Remember the number of days stated for delivery begins when it' shipped, one must be realistic about this process. They need to ship in manner most cost effective so if it means it must wait 2 days before it is shipped you may say well it took 5 to 6 days but as I said before, one must be realistic. Far better than waiting 1/2 a month to a full month for overseas with question where is package in the customs process, no thank you on this for me.