I tried to use Motorway to sell my VW Golf but terrible customer service made me go with Autotrader. Having following all their instructions, taken accurate photos the Motorway agent then reduced the listing price by 15% for no reason. In the end I got two independent valuations done and then listed with AT, achieving 23% more than Motorways offer. My advice, do your homework and settle with a company you're comfortable with. Motorway didn't make me feel valued or interested in selling my car and as soon as you ask more questions, quick to move the goal posts.