I originally placed an advert with ‘Motorway.co.uk’ on 03/03/24 and agreed value of £9750 minimum. My car sold for £10500 and so I thought great, lets get it picked up as I needed money. ‘Motorway.co.uk’ then uses their sister company ‘Driiveme’ to arrange pick up car, which was allocated to them on 07/03/2024. However, by the 14/03/2024 I hadn’t heard anything from ‘Driiveme’ and after a frustrated call to ‘Motorway.co.uk’ I received an email on the same day “The collection company confirmed that they arranged the collection for tomorrow. I hope this helps.” Great, my complaint has helped, so I thought… On the 15/03/2024 I received an email from ‘Driiveme’ stating 'they could pick up car on 22/03/2024. (2 weeks after car was sold). I was rather disgruntled by this point and said “OK, just make sure it is”. Then on 221/03/2024 I received calls stating they can no longer pick up car due to transport logistic issues. A common issues I now hear for other users. The dealer ‘klassifiedcars.co.uk’ who purchased the car through Motorway was a friendly car’s salesman and suggested he could pick up car instead after all my frustration. Until he realised my car is based in Somerset and so couldn’t be bothered to travel or arrange pick up. Odd as he could have probably save money. By this point I am very annoyed with all companies involved and pulled out of deal, which you can at any time. So don’t feel trapped to complete purchase if you’re also having a nightmare with these companies. Overall a horrendous, stressful experience with dreadful customer experience.