I paid for a quick turnaround and made repeated follow-up calls over several days to make sure staff had everything they needed - and was assured they did. I was also assured that would contact me if they needed something else. I needed the quick turnaround for a job placement. When the timeline was close to being up I contacted your office yet again and again was told nothing else was needed. The next day I made another call and now was told something else was needed, at extra cost. I did this immediately but this delay caused me to miss the deadline for the job. When I sent an email about this (Lily) sent me a response saying they had contacted me about the additional requirement - this was not accurate. The only way I could give a positive review is if the rush order fees were refunded. To say your office had contacted me when they did not, to have made repeated enquires as to what else was needed only to be told they had everything they needed, the missing of the job deadline because of this - all override any actual service that was provided.