This company has zero customer service. I placed an order online and received the standard auto-reply email. A day or two later I received an email stating my order was complete and shipped (it even included a tracking number). Two more days pass and I get an email saying what I ordered was out of stock... ??What?? It already shipped. I called and am informed that though the computer showed an inventory count of 12, the warehouse had none. (But I was told it shipped already!?!?) Well, no. AND, they can "substitute" the next bigger size but I have to pay more for it. Substitute with a charge??? HOW PATHETIC IS THIS COMPANY?!! I said I wanted to speak to [her] supervisor... She is out to lunch, will call me back. After nearly two hours, I called again and "Oh, yeah...". Now the supervisor is in a meeting and will call me. MYASS! Just cancel my already shipped order and make sure I get a full refund. I will be spreading the word Far-And-Wide, "Do Not support Mytee or their products."