I am beyond impressed with my experience with Nathan James furniture! I recently purchased a bench and table, and while I did encounter an issue with the table, the level of customer service I received was exceptional. Nathan James truly stands behind their products. After I sent in a few pictures and detailed the issue, they quickly shipped me a brand new replacement at no extra charge! What really sets them apart is that I didn’t have to return the damaged table. Repacking and shipping such a large item would have been incredibly difficult, but they made the entire process so much easier. I was even able to keep some of the parts of the table, either to use as replacements or to donate or dispose of. The support team was also outstanding. I used their chat feature, and Claire, the representative, was incredibly professional, polite, and efficient. She kept the conversation focused and helped me find the best resolution in no time. A huge shout-out to Claire for her expertise and excellent customer service! Nathan James has earned a lifelong customer with their solid products and top-notch support. I can’t recommend them enough! THANK YOU CLAIRE FOR ALL YOUR SUPPORT.....