Absolutely blown away by the exceptional customer service from Nathan James! From the moment we reached out, Stephanie took incredible care of us every step of the way. We had a few defects on some of the pieces we ordered, and not only did Nathan James make it right immediately—they went above and beyond to ensure we were completely satisfied. Stephanie personally followed up multiple times via text (yes, a real person!), keeping us informed and making the process smooth and stress-free. She was kind, responsive, and genuinely cared about our experience. And just when we thought we couldn’t be more impressed… a month later, we received a surprise package in the mail—chocolates from Nathan James! Who does that?! We were absolutely speechless. This is hands down the best customer care we’ve ever experienced. We are forever fans and will always be returning customers. Thank you, Nathan James (and thank you especially, Stephanie!)—you’ve truly set the gold standard.