National Mattress team members were very professional, friendly, and curtious, both at the time of my visit to their store in Toronto, as well as all during their advance delivery notices and calls and at the actual time of delivery. I'm very happy with my purchase of 3 firm mattresses plus other products, had a great experience communicating with them while live chatting, emailing, and calling. I appreciate their services and would highly recommend National Mattress to all who are in the process of furnishing or REfurnishing their new or existing home. Thank you National Mattress.