In June 2020 I ordered a cabin bed. This arrived promptly but I could not complete the building of a chest of draws as the had sent the wrong part (2 left side pieces of the draw instead of a left and right). They could not provide me with the missing part. I waited over a year for the component to come back in stock at which point they sent me out a replacement set of drawers. On opening this I discovered I had been sent the wrong set of drawers. After quite a bit of hassle they agreed to collect the incorrect item and issue a refund which I have not received a month after they claimed to have credited my account. The onus is still on me to provide evidence from my bank that I have not received this money. The failing in quality control, competence and infringement of my statutory rights is appalling and I would not recommend this company at all. An extremely frustrating and unsatisfactory experience all round.