SHOCKING CUSTOMER SERVICE I am extremely unhappy with the lack of customer service from this company. I ordered a mattress for next day delivery on Thursday due for delivery on Friday as my daughters old mattress was due to be collected and disposed of that day. Friday arrived and after initially receiving confirmation of a delivery slot from the courier used by Noa & Nani this was then updated to 'unable to be delivered' I contacted both this company and Noa & Nani and so far have just been fobbed off. We are now Monday evening and I am no further forward with this matter. The courier have confirmed to me that the item has not been given to them by the sender (Noa & Nani) but after contact Noa & Nani on several occasion they keep telling me it has been sent and that this is an issue with the courier. Whilst I appreciate as a gesture of goodwill I have been refunded the next day delivery fee, Noa and Nani are still unable to update me on a guaranteed date for my mattress delivery despite promises both by email and live chat today that this would happen. I have absolutely no confidence is the ability of the company to even dispatch a replacement mattress to me and even if they do they have yet to confirm this. My 5 year old daughter would have been sleeping on the floor for DAYS if it wasn't for the fact that I have had to go out and purchase a air bed for her. I am honestly appalled that I feel the only way to get a resolution is to write a lengthy complaint on here as when I asked to raise a complaint I was advised that this would be looked at by a manager but not until after the matter was resolved?!! MY COMPLAINT RELATES TO THE FACT IT IS NOT RESOLVED SO WHAT USE IS THAT!?