I do not write reviews... This is a WARNING! Do not waste your time, the customer service received was so incompetent that my child went without a bed for 10nights after a simple request to replace a missing parcel. I had to speak with the courier directly as N&N do not have a working customer service phone line or converse over anything other than email with their couriers or customers. N&N are hiding behind a computer, another faceless organisation focused on profits over customer satisfaction & retention. Complete incompetence is an understatement. The courier (Panther - who are also useless but at least have a working phoneline!) conveniently blamed N&N, who then blamed the courier. After 10days of incompetence they finally sent out a replacement which was requested 2 days into the saga. Quality is average plenty of marks and chips on the product before we even talk about the hours it takes to build by even the most experienced handymen! AVOID AT ALL COSTS!!