TERRIBLE CUSTOMER SERVICE SEE THEIR REPLY!! Rip off if you need to cancel your order! My son who has Aspergers ordered plates for a car he is hoping to purchase when he passes his test. He used his Christmas present money from his grandparents to buy them not realising that you need to purchase the right to use the number plate first as this is not at all clear on their website. When they asked for details of the registration of the plates he realised his mistake and asked for a refund. He got quite a rude reply back saying they would deduct a £3.99 fee from each plate meaning that nearly £8 of his Christmas present money has gone which he is very upset about. I then emailed them and explained about his disability and how it wasn't clear on the website and I got the same rude, impersonal email that my son had received earlier from a different person than the one I had emailed saying again that they would deduct £3.99 from each plate ordered and would I like a partial refund! I am very unhappy with this customer service and am considering reporting them to Trading Standards. I have now had a reply from them (see below) that they have the right to charge £3.99 per plate due to potential material wastage and the admin costs! Well the plates haven't been made yet and you are telling me that it costs £8 to send an automatic reply to an email and to process a refund!! Also you say you have a right to which doesn't mean you have to when it's involving the Christmas present money of a young man with a disability. I shall be calling the bank to ask for a refund for a mis-sold item and Trading Standards as it wasn't clear on their website that you need to actually purchase the rights to use the plate and they only make them. Reply from Number1Plates 19 minutes ago Hi Joanna Thank you for taking the time to provide us with feedback in relation to your experience with us. Unfortunately, as per our Terms and Conditions, we reserve the right to charge a cancellation fee of £3.99 per number plate in the event an order is cancelled. This is to compensate for administrative costs, time and potential wasted materials. Please accept our apologies for any inconvenience caused. Kind Regards, Number 1 Plates