Mistakenly believe their cowboy practice is protected under the consumer act as a “bespoke item” and that they can legally trap you into paying them £8 no matter what. THEY ARE WRONG. You can either report them to PayPal and get a refund or if you pay via any other method you can complain under the consumer rights act 2008 as their method of telling you what you are “legally” required to do only after they have your money is effectively misleading you into entering into a contract: don’t fall for it. They are correct that the documentation from the DVLA they require is necessary for legal uk plates; however, they are not legally required to; 1) hide this information until after they have your money 2) start printing the plate before you send them the “legally required” documents 3) charge you £8 to cancel. Plenty of decent companies out there, so avoid this one.