Same as everyone else here. They keep the amount under the legal figure. The standard reply from them. They must work on making the refund amount from lots of people. Paypal should refund me the full amount and I will keep leaving them terrible reviews. We have sent email after email in regards to what is required during the course of the day. This information is also available on the website before you order. Please take note of this piece of legislation in regards to your refund - Transactions under £42 are exempt from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and therefore for transactions under this value, you do not have the right to cancel. However, we do offer the option to cancel, subject to our Cancellation Fee. Should you wish to cancel an order below the value of £42, you agree to pay the Cancellation Fee of £3.99 per plate.