0 Bro 0, Simple 0 rating. Their technician team does not speak English. Even though It's a UK-based company. The Technical Team cut the call the minute you talk in English. I thought they would have a Technical English Department hence I took this service. I did a huge mistake taking this internet service in Germany. Now I am tied to this horrible company for 2 years like an unhappy abusive marriage. -They are really rude on the call. They talk down to you as if you are an idiot for calling them. The so-called English Speaking Customer Service Department -The internet activation was a huge failure. -I was given an appointment for the technician to come. I didn't go to the office. They didn't come and closed my ticket. 8988969 Excuse me! The Internet is still not working! and how can you make someone wait and don't come? What kind of horrible service is that? -I get transferred a hundred times between Technical and English Customer Service like a ping-pong just because I don't speak German. -Apparently, I have to go grab some German Dude from the streets for me to speak to the Technical Team in German. Wow! Brilliant. Make the Customer do all the legwork