Awful customer service. 2 whole week from setting up my contract and countless phone calls trying to get through and transfer my number over, they still haven’t done a thing and I’m being charged for the contract but they can’t give me my phone number. Currently on hold as I’m typing this. Have been for over an hour now. Not even the o2 in store branches can help with anything. I was in store for an hour while the advisors were trying to get through to customer service and still couldn’t help in the end. I can’t even get my PAC code to go to another provider as they’ve deactivated my account and number this company have 0 care to current customers, they won’t help you with anything and will only speak to you if you want to buy. DREADFULL