The service was second to none, I ordered samples and had them delivered within a few days for free! And then had a follow up email telling me one sample wasn't in stock and it would be sent asap. It arrived a few days later. I then placed my order for a black out roller blind, quickly and easily on the website and it arrived in record time. The blind material itself is very good quality and light doesn't come through it at all. Light does come through around the edges but this can't be helped. The only thing I will say is I upgraded the blind cord to a nickel one and you do have to pull it quite hard to move the blind up and down. I have the roller blind behind my Roman blind and the Roman blind operates significantly smoother than the roller one