Ordered on the 6th October the towbar was listed as in stock. Waited for delivery. Heard nothing for 2 weeks. Made contact with the store. The girl said it had only just been dispatched and should be there Tuesday (in 3 days time). Still nothing. Rang up again. Got told this time that it had never left and they didn't have any in stock and there was one left with the supplier and they would order it now for delivery early next week (this was Friday) left it all of the following week with still no towbar. Rang up again and this got someone who seemed to know what they were doing and was determined to get it sorted. He apologised and explained that the towbar had forgotten to be sent and got it on its way. It finally turned up today 16th November. Biggest issue was lack of communication as each time I called I was promised a call back with an update but not one call back.