We were really looking forward to receiving our playhouse on a raised platform with slide, way ahead of the Easter Holidays (as was stated in delivery times) so our little one could get lots of use out of it. However, after waiting for weeks with absolutely no communication about the delay - the playhouse finally arrived late with so many vital parts of the structure missing that we were unable to complete the build - resulting in us having to buy missing materials out of our own pocket. On arrival, we were given a strange mix of instructions that didn't 100% match the product. The parts were not labeled at all, resulting in a very lengthy build having to figure out which piece was required at each stage. The actual base of the playhouse was missing from the delivery - having only been provided with two chipboards and the platform base (just one wooden beam in the centre of the house). Meaning it was not structurally sound and not safe at all for our child to play on. We had to go out and purchase wood to secure to the bottom (although there is now a gap under the doorframe where the base should have been raised on the additional frame). The flooring provided for the playhouse was a horrid chip-board that would absolutely splinter into children's feet. Therefore, we needed to also purchase a laminate flooring to put on top for safety. I'm not sure if this was another packaging error, or if this is the standard of flooring they provide and think is OK for children to play on? We were also not provided enough felt for the roof, meaning it was not water-tight until we purchased our own. For a very costly product in itself, this is absolutely not good enough - customers shouldn't have to pay for your packaging errors in order to complete a build. All issues have been communicated to the customer service team, but as of yet we have had no response to our emails. It's a lovely Rebo playhouse in looks, but I would definitely not recommend purchasing it from this provider and to look elsewhere, as their customer service and packaging skills are lacking.