I have had 3 major issues with Outdoortoys: 1. They took over 3 weeks to deliver an item that I needed that weekend, and which I paid express (2 day) delivery for. 2. Some of the parts were corroded when they arrived (see the picture). The only way they would replace this is if I disassembled the entire thing again and try and repackage it. This is hours of work. They were not willing to do this work, and expected me to. 3. I ordered the accessory pack for the trampoline, and only half the accessories were delivered. The company offered a less than 10% discount which I thought was pitiful. Avoid this company.