We placed an order a month ago, things then went quiet and we never received any updates. After three weeks we asked what the status of the order was and when it would be dispatched, we were told that there were hold ups but it would be dispatched soon. Another week past and nothing happened, this time we asked for a refund and we were told this would be processed. It's been another week, no refund, no responses to emails and no one ever answers the phone. Be aware, this feels like some kind of fraudulent set up. Next step is to contact American Express to have the changes cancelled.