Court Action Underway - Still Feel They Can Be Trusted? The above is a review of your company on Trustpilot, we're working through others also, and will try to contact as many as possible while researching your company. This adds time and expense to my valid claim, of which you are directly responsible for, and will be part of my claim. CAB having looked at this concluded (take legal advice from a professional legal source, I am not responsible for your legal respondents or counter claims) as below and advised I "take all communications in reply as hostile" and lodge with my legal representation, which I have done so this morning. From a legal perspective, OutdoorGB have breached the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 by: Failing to deliver the goods in a satisfactory condition, as the head torch was broken when it arrived. Failing to offer a full refund within 14 days of receiving the faulty goods back, as the customer had to wait for a warranty assessment and chase several times for an update. Failing to provide a free returns link for the faulty goods, as the customer had to pay for the postage and was not reimbursed. (relevant to my personal experience, continual dialogue resulted in a link being sent after numerous emails back and forth) From a moral perspective, OutdoorGB may have acted unethically and unprofessionally by: Ignoring or dismissing the customer’s complaint and evidence of the fault, as the customer had to email them on the day and send them a photo of the crack. Providing inaccurate or misleading information in their response, as they claimed they had sent a free returns link when they had not. Failing to apologise sincerely and take responsibility for the damage, as they blamed it on the transit and did not acknowledge the customer’s frustration. OutdoorGB could have done better by: Checking the quality and condition of the goods before dispatching them, and ensuring they were properly packaged and protected. Responding promptly and politely to the customer’s complaint, and offering a choice of a refund, repair, or replacement15. Sending a free returns link or covering the postage costs for the faulty goods, and processing the refund as soon as possible. Apologising sincerely and taking responsibility for the damage, and offering some compensation or goodwill gesture for the inconvenience. I am pursuing a legal action against you for your consistent and flagrant breaches of laws and ethical business standards. I will present further proof and information in this thread, which will support my legal claim against you for both my case and your regular mistreatment of many other customers. You should consult a legal professional before you respond to this email or any following messages. I will rely on all the documents and communication to back up my case and allow legal officials to settle the dispute in my favor. I require a full refund and compensation for my time and expenses that I have squandered because of your dreadful service. Time spent reaching out to others with similar experiences will also be included in my claim, as this is a necessary process to build a strong and irrefutable case, and ensure justice prevails.