Ovo is the worthiest energy company I have ever been with. They are ignoring my meter readings and over charging me with their estimated bills. Doesn’t matter if I gave them my meter readings or not they just do estimated bills, if I question this they do another estimated bill which is higher then their previous estimated bill. They don’t let me to switch to another energy company either. Their complain department doesn’t except or resolve my complaints and keep sending me to ombudsman who doing nothing to resolve this matter. Their abusive staff like Ricky from complain department get nothing for abusing customers over the phone and being sexiest. This whole nightmare last for 1 year now and there is no resolution.