23 Year Customer
I have filed a BBB Complaint against PayPal because of the treatment I have received since using their Buyer Protection Policy. In short I made a purchase of a musical instrument, that was not anywhere near what was described. I made 5 payments (2 for the item and 3 for shipping and handling), which resulted in 5 claims when the item arrived with over 30 holes drilled into it and covered over with putty, tar dripped on the item, and cracks in the item. I supplied over 30 pictures of the damage. This led to 4 of the cases being closed by PayPal in my favor and a refund of all the money except for 500.00 dollars, which the last claim was for, and was pending at the time the PayPal Customer Service associate, who closed the 4 cases in my favor. The last case has created an unbelievable response by PayPal's claim department. First they made my wife and I take the instrument to Guitar Center and get it deemed damaged and worthless, which we did. Next they said we would need to file a FBI claim. Then they said we would need to ship the item back to the seller, who ripped us off and did not request the item... and that would be at our expense, which would be over 1,000.00. (So spend 1,000.00 to get the remaining 500.00) I called on 03-31-2023 and spoke to a Supervisor at PayPal who informed me (promised me) that I would get my money back and the (PayPal case) would be closed in my favor, as she deemed it should be. I have the recorded phone call which verifies this. To my surprise, even though I was promised by the supervisor, on 03-31-2023 that I would receive a refund and the final open case would be closed in my favor...PayPal’s claim's department on 04-10-2023 instead retaliated by ignoring the supervisor's promise and instead placed my account in a collections standing. In the attached call you can hear PayPal saying that my account is in a status of "attempting to collect a debt", and then states that "the account is in good standing with nothing owed." I have been a customer for 23 years at PayPal. I never would believe a company could treat someone like this and get by with it. Be warned PayPal do not honor their own policies.
1 year ago
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