Hyton PDSA killed my cat to save time and money all because of an app, 3 heart attacks, and being told that even though I have seen 3 of these and a vet diagnosed and confirmed these 3 days ago we were not qualified to say that. Even though your vets told me to call straight away so they can get them in. And also the situation did not qualify as an emergency. I also have a recording of the disgusting manner in which your staff has no compassion or decency. 3 Minutes in the waiting room no one there mean while my cat having a 4th heart attack and drowning in fluid from his lungs, it took me screaming out is someone going to come and help. YOU LET MY CAT DIE IN PAIN AND A HORRIBLE VISUALLY DISTURBING DEATH! As a vet came out, I said well his dead do you want to sort him now? The block shocked and sheepishly came over checked for a heartbeat, and confirmed that I knew his dead. The fact he was not breathing was a big giveaway. I will be giving this recording to newspapers and the government and going to make sure your policies change. You say you are there to stop suffering. Only when it suits you. And your staff need training and consistency when giving out information about your services. PDSA is not what it used to be, I used to be grateful now I get worried when having to go to them. Never had a paid vet get it wrong, your guys I wonder where did they get their qualifications from? or are they made up?