If you want to receive a refund on this site, don't bother. You will have better chances of winning the lottery than getting a refund. They do not respond to your ticket at all... There are better P2P platforms out there. EDIT 1: Hi, so I am revising this review. Of course they reply to tickets really fast when you post a review like this. They sent me an email saying this "Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with." asking me to revise it (so here I am revising it, but not in a way they woud like haha). In the ticket they said they do not require IDs, and they also said, and I quote - "Happy to help speed up your cancellation but why did you post on playerup.com, didn't contact our chat/open another ticket? Can you let us know once that is closed on playerup.com so I can get this cancellation expedited for you now?", I guess they can't explicitly say reviews.io so instead they are saying playerup.com, but they want me to change or remove this review in order for them to "expedit my cancellation". I will eat up the loss since it's only 2 dollars, but people please be aware not to use this platform, read the other reviews where people had much worse experiences for far greater amounts. As I said there are other great P2P platforms out there. Schreenshots attached.